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Frequently Asked Questions

Everything you need to know about Gorganizer.

Getting Started

What is Gorganizer?
Gorganizer is a web app that cleans your Gmail inbox. Sign in with Google, scan your emails, and clean in one click. The scoring engine runs on our servers — your important emails are never touched.
Do I need to install anything?
No. Gorganizer is a web app. Sign in at gorganizer.com with your Google account and you're ready to go — no extensions, no downloads, no setup.
What Gmail permissions does Gorganizer need?
We request gmail.modify, which lets us read email metadata (subject, sender, headers), move emails to your Trash, and apply Gmail labels. We never read the full body of your emails for storage — processing happens in-memory and is discarded immediately.
Can I try it without it changing anything?
Yes. Clicking "Scan" shows you exactly what Gorganizer would do — which emails would be trashed and which would be labeled — without making any changes. You decide whether to proceed with "Clean".

Safety & Privacy

Will it delete my emails?
No. Gorganizer moves emails to Gmail's Trash, which keeps them recoverable for 30 days. Permanent deletion is never performed. You always have a safety net.
What if Gorganizer deletes an important email?
Open Gmail → Trash and you'll find it there — emails moved by Gorganizer are recoverable for 30 days. Just drag it back to your inbox. If you're worried, use "Scan" first: it shows exactly which emails would be moved before anything happens. You decide whether to proceed.
Do you read my emails?
No. Gorganizer's scoring engine reads email metadata — sender, subject, headers, and snippets — to decide whether something is trash. The full body is processed briefly in memory when you run a scan and then immediately discarded. Nothing is stored on our servers. No human at Gorganizer reads your emails.
Which emails are always protected?
Six categories are hardcoded and can never be overridden: (1) starred emails, (2) emails with PDF or Word attachments, (3) calendar invites (.ics files), (4) emails that are replies or forwards, (5) emails containing invoice or receipt keywords (English and Swedish), and (6) all moves go to Trash — never a permanent delete.
What if it makes a mistake?
Open Gmail → Trash and recover any email within 30 days. You can also click any email in the scan results to see exactly why it was flagged before you clean.
Does Gorganizer store my email content?
No. Email content is never written to disk. It is processed in-memory during your scan or clean request and immediately discarded. We only store your account details (name, email), payment status, and your cleanup settings.
Is Gorganizer GDPR compliant?
Yes. Our database is hosted in the EU (Supabase EU region). We collect the minimum data needed to operate. You can request deletion of your account and data at any time — see our Privacy Policy.

Pricing & Payment

What's included in the Free plan?
The Free plan scans up to 100 emails and shows you the full preview — which are trash, which are invoices, and why each was flagged. Cleaning (actually moving emails) requires the Unlocked plan.
What does Unlocked include?
Everything. Scan and clean unlimited emails, full inbox cleaning in one click, smart Gmail labels across 11 categories, whitelist/blacklist sender rules, adjustable aggressiveness, processing history, and daily auto-clean.
Is it really a one-time payment?
Yes. $4.99 once — no subscription, no monthly charge, no renewal. Pay once, use forever.
What's your refund policy?
If you're not satisfied, email us within 14 days of purchase for a full refund, no questions asked.

How It Works

How does Gorganizer decide what's trash?
The scoring engine uses 1,751+ signals across six modules: email headers (List-Unsubscribe, Precedence, marketing platform), sender patterns (known senders, domain reputation), subject line patterns (promotional, cold email), attachments, body text (marketing language, unsubscribe links in 13 languages), and structural features. When three or more modules independently flag an email, a convergence bonus is added.
Can it distinguish a receipt from a promotional email from the same sender?
Yes. The engine scores the individual email, not the sender. An order confirmation from a newsletter-heavy sender (like Klarna) is protected by transactional detection — keywords like order #, booking confirmation, tracking #, and refund trigger invoice protection.
Does it work with non-English emails?
Yes. The engine supports unsubscribe and marketing patterns in 13 languages: English, Swedish, German, French, Spanish, Italian, Portuguese, Russian, Chinese, Finnish, Danish, and Norwegian, plus opt-out variants.
What are the 11 email categories?
Invoices, Financial, Travel, Shopping, Work, Social, Newsletters, Government, Security, Personal, and Review. Gmail labels are created automatically under a "Gorganizer/" prefix.
What is Daily Auto-Clean?
Paid users can enable auto-clean in Settings, which runs the full cleaning process every day at 3 AM UTC. It uses the same rules and thresholds you've configured.
Can I try the scoring engine without signing in?
Yes! We offer two free tools that don't require any signup: the Email Checker (paste a subject, sender, and body to see if an email is suspicious) and the Sender Reputation Check (enter any email address or domain to see if it's trusted). Both use the same 1,751+ signal engine. Visit gorganizer.com/tools to try them.

Troubleshooting

I signed in but the dashboard says "not authenticated".
Try signing out and signing back in. If Gmail permissions changed, you may need to re-authorize by visiting the sign-in page and clicking "Continue with Google" again.
The scan is very slow.
Scans make real-time calls to the Gmail API for each email. Speed depends on your inbox size and Gmail API response times. Free users scan up to 100 emails; paid users up to 500. For very large inboxes, run multiple scans or enable daily auto-clean.
Some emails landed in "Review" instead of a category.
"Review" means the scoring engine wasn't confident enough to place the email in a specific category. This is by design — it's safer to ask you than to classify incorrectly. As the engine learns your trash patterns (domain learning), the Review pile shrinks over time.
How do I disconnect Gorganizer from my Google account?
Go to myaccount.google.com/permissions, find Gorganizer, and click Remove Access. This immediately revokes Gmail access. To delete your account data, email support@gorganizer.com.

Still have questions?

Email support@gorganizer.com
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